General terms and conditions

Hotel & apartments

Current visualizations of the new building:

Our resort will be reopened on 7.12.2019 after 9 months of reconstruction.
Visualizations and equipment contents shown are from August of 2019. Subject to change without notice.


Our rooms and suites are available to occupy from 2.00 p.m. Please let us know if you are arriving after 8.00 p.m.


Please vacate the rooms and suites by 10.30 a.m. on the day of departure.
If you are leaving later there is the option of storing your luggage at the hotel so you can still make the most of your last day on holiday. Late check out possible up to approx. 5.00 p.m. for an additional charge.

Bank details:

Recipient: Zillertaler Gletscherbahn GmbH & Co.KG / Zugspitz Resort

IBAN: AT92 5700 0001 9003 2324
The recipient is exempt from charges.

Reference: Please insert your number of reservation

Hotel bill:

You can pay your hotel bill in cash or by EC card (with PIN code). We accept VISA and MASTERCARD.


All our individual prices are per person and day at the Zugspitz Resort, package prices are per person. Prices do not include local tax and taxes. All previous price lists are replaced by this price list and are no longer valid. Subject to printing errors and mistakes despite careful checking. With the rooms and apartments the floor plans may vary but do not affect the price.


The reservation is only binding once written confirmation and your deposit has been received.
A deposit can also be paid using a credit card, by informing us of your credit card details.

Travel cancellation insurance:

Information regarding European travel insurance
Otherwise we will be happy to provide you with information on request!


Free up to 3 months before departure.
Up to 1 month before departure: 40% of the agreed price
Up to 1 week before departure: 70% of the agreed price
In the event of a no-show 100%.
The Austrian Hotel Regulations specified at:

Download our GTCs

Packages & more


Winter time
Winter time in Tyrol

Our holiday offers


Early Booking

Early-Bird offers 

Last minute deals

Gift vouchers

Give your loved one a gift voucher.

Gift vouchers/p>


Family time in Tyrol
Family time in Tyrol to enjoy

The Zugspitz Resort



The family resort's video gallery



Mountains to reach
Mountains to reach

Live images from the surrounding area


360° tour

Panoramic view over the resort

360° Tour


Our guests' reviews