FAQs from A-Z
ACTIVE & VITALITY WORLD
Our wellness area is open to our guests every day. The opening hours are as follows:
- Panorama indoor pool with heated outdoor pool: 7:00 am – 8:00 pm
- Kids Water Park: 10:00 am – 7:00 pm
- Sauna and relaxation lounge: 2:00 pm – 8:00 pm
Family sauna day is 3 times a week. On these days children under the age of 12 are allowed to enter the sauna and relaxation lounge with their parents from 2:00 pm to 6:00 pm.
Choose from our wide range of massages or treat yourself to a soothing body treatment tailored to your needs. You can book your massages and beauty treatments during your stay, however we recommend booking your appointments before you arrive. Our wellness team is here for you every day from 9:00 am to 7:00 pm!
On arrival you will find a spa tote bag with soft bathrobe and bath towels in your room. Naturally we also provide bathrobes for your children in the appropriate size.
We are happy to accommodate guests with allergies. We ask you to inform us of any special requests you may have in advance, so that our kitchen crew can prepare everything to your satisfaction.
ARRIVAL AND DEPARTURE
Whether you plan to arrive by car, train or plane, you can find the quickest route to Zugspitz Resort here.
The resort offers free outdoor parking and electric charging stations for the duration of your stay.
Our rooms are ready for you from 2:00 pm on the day of arrival. If you are arriving after 8:00 pm, please notify us by phone. On the day of departure, we ask you to vacate the room by 10:30 am at the latest. If you would like a late departure, please contact the reception desk in good time (daily rate applies, according to availability).
We will gladly store your luggage at the reception should you arrive before check-in time or depart in the afternoon or evening after check-out time.
All information about your booking, as well as payment and cancellation terms can be found here.
Dogs are only allowed in the rooms of our TRADITION building. We do not allow dogs in the new rooms and suites of the MODERN building. Out of consideration for other guests, dogs are also not allowed in the restaurant areas, swimming pool and sunbathing area and the children's play areas. We charge € 21.00 per day per dog of any size, without food.
All dogs must be kept on a lead on the grounds of the resort!
Free Wi-Fi is available 24/7 throughout the resort, including in the rooms and suites. You will receive the password at the reception upon arrival.
All our rooms and suites are non-smoking. We ask you to use the balcony or terrace as the designated smoking area.
The TOP SNOW CARD (multi-day ski pass for minimum of 2 days) gives you access to 87 lifts and 213 km of pistes in the cross-border region of Tyrol and Bavaria. The ski pass is valid for the following ski areas:
- Ehrwalder Almbahn
- Tyrolean Zugspitzbahn with Zugspitzplatt glacier skiing area
- Ehrwalder Wettersteinbahnen
- Bergbahnen Langes Lermoos and Biberwier
- Bergbahnen Berwang/Bichlbach
- Karlift in Heiterwang
- Garmisch-Partenkirchen and Grainau region
- Mittenwald region
You can order and collect your ski pass at the reception desk. We also offer attractive ski holiday packages during the winter/spring season with ski pass included the price.
The ski areas can easily be reached with the free ski bus. The bus stop is located right outside the resort.
We are happy to assist should you require advice for ski lessons. The local ski school, Total, offers ski lessons for all ages. For parents requiring childcare, the Tirolerhaus day care centre, next to the Ehrwalder Almbahn mountain station, allows you to enjoy a few hours of “we time” on the slopes while leaving your little ones (from age 0) in good hands.
If you need to rent ski equipment, there is a ski rental only a few metres from the resort, at the Tyrolean Zugspitzbahn valley station. We recommend reserving the equipment before you arrive to ensure a smooth start to your first day on the slopes.
You can store your ski equipment in our heated ski storage room on the 1 LG floor. The room is accessed by using your key card. The ski storage key is available at the reception.
We offer our guests use of the following equipment depending on the season:
- Child carrier backpack for hiking (free)
- Hiking backpack (free)
- Hiking poles (free)
- Bicycles (free)
- E-bikes & Vespas (additional fee)
- Sleds/toboggans (free)
- Snowshoes (free)
All year round:
- Pushchairs & prams (free)
- High chair (free)
Our half-board service includes a sumptuous breakfast buffet (7:30 am – 10:00 am), a small selection of afternoon snacks with cake buffet (2:00 am – 5:00 pm) and a varied dinner (6:00 pm – 9:00 pm) with themed buffets and separate children's buffet corner.
The resort offers a wide range of indoor activities such as the swimming pool, Kids Water Park with slides, Vitality World with sauna and relaxation rooms, children's play areas and a cosy lounge area, ensuring you’ll always have a great time at the Zugspitz, even on bad weather days.
You can check out the weather forecast for the coming days as well as the live image from our webcam at the following link.