General terms and conditions

Hotel & camping

General Information:

The Austrian Hotel Regulations specified at: www.hotelverband.at
Download our GTCs here: Download AGBs

Current information about the GTCs:
We will operate in line with the latest up-to-date terms and conditions issued by the Federal Ministry for Tourism which can be found here: www.sichere-gastfreundschaft.at (currently only available in German language)
 

Arrival:

Our rooms and suites are available to occupy from 2.00 p.m. Please let us know if you are arriving after 8.00 p.m.


Departure:

Please vacate the rooms and suites by 10.30 a.m. on the day of departure.
If you are leaving later there is the option of storing your luggage at the hotel so you can still make the most of your last day on holiday. Late check out possible up to approx. 5.00 p.m. for an additional charge.


Bank details:

Recipient: Zillertaler Gletscherbahn GmbH & Co.KG / Zugspitz Resort

BIC: HYPTAT22
IBAN: AT92 5700 0001 9003 2324

The recipient is exempt from charges.

Reference: Please insert your number of reservation


Hotel bill:

You can pay your hotel bill in cash or by EC card (with PIN code). We accept VISA and MASTERCARD.


Prices:

All our individual prices are per person and day at the Zugspitz Resort, package prices are per person. Prices do not include local tax and taxes. All previous price lists are replaced by this price list and are no longer valid. Subject to printing errors and mistakes despite careful checking. With the rooms and apartments the floor plans may vary but do not affect the price.


Reservation:

The reservation is only binding once written confirmation and your deposit has been received.
A deposit can also be paid using a credit card, by informing us of your credit card details.


Travel cancellation insurance:

Information regarding European Travel Insurance
Otherwise we will be happy to provide you with information on request!
 

Cancellation terms:

Summer 2020
Cancel free of charge until 14 days before arrival:
Existing or new bookings for summer 2020 can be cancelled free of charge or rebooked to another period up to 14 days before arrival.
Deposits already paid will be compensated in vouchers for another date or we will be happy to be contacted and inform you personally about other possibilities.

As of Winter 2020/21
Free up to 3 months before departure.
Up to 1 month before departure: 40% of the agreed price
Up to 1 week before departure: 70% of the agreed price
In the event of a no-show 100%.


Further inforamtion:

Further information about your stay ath the 4*S holiday resort  and 5* camping please find here: