FAQs

ARRIVAL AND DEPARTURE

Your pre-booked camping pitch will be available from 12:00 pm on the day of arrival. If you expect to arrive after 8:00 pm, please let us know as soon as possible. If we do not hear from you, the pitch will only be held until 12:00 pm the following day, after which we will give it to another guest.

Please vacate the pitch by 12:00 pm on the day of departure.

DO YOU OFFER CHEAPER PITCHES FOR THOSE WHO DON’T REQUIRE INCLUSIVE SERVICES?

No. We have consciously decided against renting bare pitches without access to our inclusive services. We pride ourselves as a campsite with a wide range of inclusive services for both our hotel and camping guests.

IS SLEEPING OVERNIGHT IN THE RESORT CAR PARK OUTSIDE THE CAMPING AREA ALLOWED?

No. All unlawfully parked vehicles will be towed away at the owner’s expense.

IS THERE A SHOP OR SUPERMARKET AT THE CAMPSITE

We have a large shop on the ground floor of the reception building where you can find a range of camping items:

  • Food items
  • Magazines
  • Toiletries
  • Cigarettes
  • Souvenirs
  • Fashion and sporting goods
  • Camping equipment (pegs, gas cooker, etc.)

IS THERE A RESTAURANT AT THE CAMPSITE?

Yes, the resort's restaurants include an à la carte dining room. We recommend an early table reservation. Camping guests can also book our half-board service with their stay. Prices available on request.

IS USE OF THE SWIMMING POOL AND SAUNA INCLUDED IN THE PRICE?

Yes. Our listed price always includes the use of all resort facilities. We generally DO NOT OFFER BARE PITCHES without inclusive services.

ARE DOGS ALLOWED AT THE CAMPSITE?

Your four-legged friends are also welcome! Out of consideration for other guests, dogs are not allowed in the restaurant areas, swimming pool and sunbathing area and the children's play areas. We charge € 6.00 per day per dog of any size, without food. Please note all dogs must be kept on a lead on the entire grounds of the resort! There is a dog grooming room is in the washroom facility building of the campsite for owners to use. We kindly ask that you properly dispose of your pet’s waste in order to ensure a comfortable stay for all our guests.

WHAT IS THE AMPAGE OF THE POWER SOCKETS?

16 amps.

WHAT TYPE OF PLUG DO I NEED FOR ELECTRICAL ITEMS?

You will need a three-pin plug on our Standard pitches and a blue Euro plug on the Comfort pitches.

DO THE PITCHES HAVE TV CONNECTION?

Yes, our Comfort pitches have a satellite TV socket.

HOW CAN I EMPTY MY WASTEWATER?

Our Comfort pitches have their own wastewater connection points. For guests staying in our Standard pitches, there are a total of four disposal points available at the campsite. Campers must bring their own hose for the disposal. The campsite does not have wastewater points that allow you to simply drive over a drain to empty.

DOES THE CAMPSITE HAVE WASHING MACHINES AND DRYERS?

Yes, these are available in the washroom facility building at the campsite. There is a charge of € 3.50 for the use of a washing machine. You can obtain tokens for the washing machine at the reception. You will need to bring your own washing powder or purchase separately. The use of the dryer is free.

WHAT'S THE WEATHER LIKE?

The resort offers a wide range of indoor activities such as the swimming pool, Kids Water Park with slides, Vitality World with sauna and relaxation rooms, children's play areas and a cosy lounge area, ensuring you’ll always have a great time at the Zugspitz, even on bad weather days.  

You can check out the weather forecast for the coming days as well as the live image from our webcam at the following link.

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